Limited lifetime coverage for the bathtub body.
Warranty
MonBlari care
Made for
every day.
A global warranty, shaped around the life of your bathroom.
This Limited Warranty applies worldwide to eligible products ordered on or after September 25, 2026 from MonBlari or an authorized seller. It protects the original purchaser and is not transferable. Earlier purchases remain subject to the terms applicable when purchased; this Warranty does not retroactively reduce existing rights.Effective September 25, 2026 · Last updated September 20, 2026Limited coverage for qualifying material and manufacturing defects.
Limited coverage for the vanity cabinet and structure.
Main enclosure coverage; tracks and hardware are covered for one year.
01 / OUR PROMISE
Design that
Design that
stays with you.
MonBlari covers qualifying manufacturing and mechanical defects during the applicable coverage period. A confirmed covered claim will be resolved by a remedy selected by MonBlari, which may include repair, a replacement component, a comparable replacement product, an appropriate adjustment, or refund of the original purchase price of the affected product.
The customer may not demand a particular discretionary remedy, subject to mandatory legal rights. An adjustment requiring the customer to keep non-conforming goods in exchange for a partial refund requires written agreement.
The warranty period for each product begins on its actual delivery date. Repair or replacement inherits the remaining original warranty period and does not restart it, except where law requires otherwise.
Worldwide coverage · Original purchaser only · Effective September 25, 2026
02 / COVERAGEWhat we
What we
stand behind.
Select a category for the applicable coverage, component limits and exceptions. Mirrors have a separate quality-claim provision; ordinary or accidental mirror breakage is not covered.
01BathtubsLimited lifetime
Coverage
For normal indoor residential use, bathtub bodies are covered for as long as the original purchaser owns the product against manufacturing defects causing loss of structural integrity, qualifying structural cracks, or water loss.
Important details
Drainage, hardware, electronic components, paint, coatings, color, and decorative surface finishes have one-year limited coverage. Natural color, veining, texture, and handcrafted variations are not defects by themselves.
02Bathroom sinksLimited lifetime
Coverage
For normal indoor residential use, vessel, pedestal, wall-mounted, and countertop sink bodies have limited lifetime coverage against qualifying material or manufacturing defects making the sink unsuitable for normal use.
Important details
This includes eligible solid surface, resin, marble, stone, stainless steel, and similar sink bodies. Drainage, hardware, and surface finishes have one-year limited coverage. Natural material and handcrafted variations are not defects by themselves.
03Bathroom vanities3-year limited
Coverage
Vanity cabinets, doors, drawers, and structural bodies have three-year limited coverage against qualifying manufacturing defects under normal indoor residential use.
Important details
Hardware, hinges, drawer slides, electronic components, and surface finishes have one-year limited coverage. Damage caused by standing water, leaks, excessive moisture, or overloading is excluded.
04Shower enclosures5-year limited
Coverage
Factory-supplied glass panels and the main enclosure structure have five-year limited coverage against qualifying manufacturing defects under normal indoor residential use.
Important details
Tracks, hinges, rollers, handles, other hardware, seals, magnetic strips, water sweeps, and gaskets have one-year limited coverage. Glass breakage after delivery is covered only when caused by a confirmed manufacturing defect; accidental breakage is not covered.
05MirrorsQuality claims only
Coverage
Mirrors do not carry a general warranty against breakage or damage merely because they are fragile. Accidental breakage, impact, scratches, improper handling, installation damage, misuse, and ordinary wear are not covered.
Important details
Transit damage must be reported and handled under the Shipping & Delivery Policy. A suspected manufacturing or product-quality defect may be submitted with proof of purchase and supporting evidence for assessment. Where a product-quality defect is confirmed, MonBlari will determine an appropriate remedy, subject to mandatory consumer rights. This provision does not promise lifetime coverage or establish a general mirror-breakage warranty.
The default one-year coverage for other products below does not apply to mirrors.
06Other products & usesOne-year limited
Coverage
Other products not listed above, including faucets and accessories other than mirrors, have one-year limited coverage for qualifying manufacturing or mechanical defects unless a different period is expressly promised for the product.
Important details
Across product categories, drainage components, hardware, electronic components, tracks, seals, magnetic strips, water sweeps, gaskets, paint, coatings, color, and decorative surface finishes have one-year limited coverage unless a more favorable express promise applies.
Commercial, hospitality, rental, institutional, and multi-unit installations have one-year limited coverage from delivery rather than the longer residential periods. This does not create a mirror-breakage warranty. A longer express product-page or order-confirmation commitment made at purchase will be honored.
03 / THE DETAILS
Made clear.
Coverage depends on the product, use and cause of the issue. The requirements and exclusions below explain how claims are assessed.
Eligibility & installation
The claimant must be the original purchaser and provide proof of purchase from MonBlari or an authorized seller. Authorized marketplace purchases, including Amazon or Wayfair, qualify only where the seller was MonBlari or a MonBlari-authorized seller.
Products requiring installation must be installed by a qualified professional or, where required, a licensed plumber, following the product instructions and applicable local codes. Normal indoor use is required unless otherwise agreed in writing.
Inspect goods before installation. A manufacturing defect present at delivery can be reported without installing the product first. Professional-installation requirements do not force customers to install known defective goods to make a claim.
Improper installation, unauthorized repair, or alteration excludes defects caused or worsened by that conduct; it does not automatically void coverage for unrelated defects.
Exclusions & natural variation
Coverage excludes damage caused by normal wear; impact or accident; misuse, abuse, or improper handling or storage; unauthorized repair or modification; improper installation or code noncompliance; harsh chemicals or abrasive cleaners; improper maintenance; freezing; external events; or environmental conditions outside the product.
Leaks, standing water, excessive moisture, and similar conditions exclude damage they cause; they do not by themselves erase coverage for an independently confirmed covered manufacturing defect.
Natural stone veining, wood grain, texture, handcrafted variation, and normal screen-related color differences are not defects by themselves. Products must still match the confirmed model, material, specifications, and substantive description. Any dimensional tolerance must be stated in the product information or agreed drawings before purchase.
Transit damage, missing goods, and MonBlari fulfillment errors are assessed under the Shipping & Delivery Policy, not excluded without assistance simply because they are outside this Warranty.
04 / WARRANTY SERVICEWe'll take it
We'll take it
from here.
Contact our team with the information below. We will review your claim and provide the next steps.
Email customer careSend your claim details
Email service@monblari.com with:
- Your order number, proof of purchase, seller, and purchase date.
- Product name, model or SKU, and finish.
- Delivery date and installation date, if installed.
- A description of the problem, when it appeared, and clear photographs or video.
- Photographs of the installation area and relevant installation records where needed.
Keep the product safe
Do not repair, remove, alter, dispose of, or return the affected product before written authorization. If the product is not installed, do not install it while the claim is being assessed. Stop using an unsafe product and take reasonable steps to prevent further damage.
Assessment and supporting evidence
MonBlari may request further evidence, inspection, or installation records reasonably relevant to the claim. If the cause is uncertain, MonBlari will assess whether a shipping or warranty claim applies; a technical diagnosis is not required before the customer contacts us.
Response and progress updates
We will respond within two business days of receiving complete information. During an open investigation or inspection, we will provide progress updates every five business days. Approved repair or replacement arrangements will state an estimated completion time; items needing reproduction will have a new estimated lead time.
05 / GLOBAL TERMS
Costs and limitations.
For claims under this Limited Warranty, the buyer is responsible for standard or expedited shipping of replacement parts or products, return shipping, customs duties, and import taxes, except where applicable law or an express written commitment requires otherwise. Free original-order shipping does not extend to warranty-service shipping. Applicable service charges will be communicated before the customer authorizes a chargeable arrangement.
MonBlari does not cover removal, installation, reinstallation, labor, related renovation costs, or indirect or consequential losses where permitted by law. Liability under this voluntary Warranty will not exceed the original purchase price of the affected product, except where prohibited by law.
These buyer-paid warranty shipping rules do not apply to confirmed transit damage, transit loss, or MonBlari fulfillment errors handled under the Shipping & Delivery Policy; that Policy allocates the necessary approved remedial shipping costs to MonBlari.
Returns and policy links.
MonBlari will give written instructions if inspection or return is needed. Preliminary return authorization is not final refund approval. Return deadlines, inspection, written return waivers, and refund timing follow the Return & Refund Policy, subject to mandatory shorter deadlines.
A refund or replacement normally requires return of the original goods unless waived in writing. There is no duplicate refund and replacement for the same loss, subject to mandatory remedies. Warranty refunds are not subject to the 20% customer-cancellation charge.
Shipping & Delivery Policy governs transit damage, lost or missing goods, incorrect items, and their cost exceptions. Third-party cancellation and refund requests follow the relevant seller or platform procedures without automatically removing eligibility for this Warranty.
Contact service@monblari.com for warranty assistance.
Final interpretation.
These policies operate together: the Shipping & Delivery Policy governs shipping claims and their costs; the Return & Refund Policy governs customer-requested cancellation and refund procedures; the Limited Warranty governs manufacturing and mechanical defect coverage and warranty costs. A specific shipping-remedy cost exception takes precedence over a general warranty-shipping term for the same shipping case.
To the extent permitted by applicable law, MonBlari retains final authority to interpret and administer this Policy and to address circumstances not expressly covered. This authority does not permit arbitrary removal of promised rights, retroactive changes to confirmed orders, or exclusion or limitation of mandatory consumer rights.
Mandatory consumer rights take precedence over conflicting policy wording, including rules on cancellation, returns, remedies, costs, and refund deadlines. Express commitments made in product information or order confirmation at purchase will be honored. Future policy revisions apply prospectively and do not reduce existing order rights.