Delivery coverage and free shipping

Standard original-order shipping is free to eligible street addresses in the United States and Canada, except for remote, limited-access, or special-service locations. Free shipping does not include import duties, taxes, brokerage or clearance charges, customer-caused re-delivery or storage, or warranty-service shipping.

We cannot deliver to PO Boxes, APO/FPO addresses, Puerto Rico (PR), Alaska (AK), Hawaii (HI), Guam (GU), Armed Forces Americas (AA), Armed Forces Europe (AE), Armed Forces Pacific (AP), American Samoa (AS), Northern Mariana Islands (MP), or U.S. Virgin Islands (VI).

For Canadian and other international deliveries outside the contiguous United States, the customer is responsible for applicable import duties, VAT, import taxes, brokerage, and clearance charges unless expressly included in the order. A charge already collected for the same purpose will not be collected twice.

Remote-area surcharges and address verification

MonBlari will seek to verify delivery access and any special shipping charge within the first 48 hours after order confirmation and before committing non-recoverable production costs. Any surcharge must be communicated by email and accepted before the affected shipment is arranged.

If the customer originally supplied a complete, accurate address and disclosed known access restrictions, but MonBlari first notifies the customer of an additional delivery charge after the initial free-cancellation period, the customer has 48 consecutive hours from that notice to accept the charge or request cancellation of the affected order for a full refund without a cancellation charge. MonBlari will not add the charge without acceptance.

If the customer changes the address, provides incorrect or incomplete information, or fails to disclose known access restrictions, a surcharge-related cancellation follows the ordinary time periods and deductions in the Return & Refund Policy. The special full-refund exception above takes precedence over those ordinary rules.

If the customer does not respond, MonBlari will seek clarification and pause the affected shipment. Silence is not acceptance of an additional charge.

Estimated preparation and delivery times

For United States and Canadian orders:

• Order preparation and production: 7–30 business days.
• Transportation and appointment scheduling through delivery: 13–30 business days after dispatch.
• Estimated total from order confirmation to delivery: 20–60 business days. This total includes both stages; it is not an additional period.

Order confirmation occurs when both successful payment and issuance of the order confirmation email have occurred. Business days mean Monday through Friday, excluding public holidays applicable to the activity or location concerned.

These are estimates, not guaranteed delivery dates. Production requirements, holidays, weather, customs, port conditions, carrier capacity, and destination access may affect timing. Separate products may ship and arrive separately. Each product's warranty period starts on its actual delivery date.

If MonBlari expects to miss a promised dispatch time, we will notify the customer, provide a revised estimate where available, and offer the choices required by applicable law, including agreeing to a delay or cancelling for a refund where required. If MonBlari cannot manufacture or permanently cannot deliver an order, the unfulfilled portion will be refunded in full without the 20% cancellation charge. Ordinary post-dispatch delays will be investigated with the carrier. Statutory cancellation and refund rights are not restricted by the estimated-time wording.

Tracking and delivery appointments

Tracking details will be emailed when available. Carrier updates may take up to 48 hours after dispatch to appear. Customers must provide accurate contact details, respond to carrier appointment requests, and arrange for an authorized recipient to attend the delivery.

Check tracking updates and contact service@monblari.com if a delivery is overdue, tracking appears inconsistent, or an appointment cannot be met. Do not schedule installation until the complete order has arrived and has been inspected.

Doorstep Delivery

The service does not include carrying goods indoors, into a garage, upstairs, or through internal hallways; unpacking; packaging removal; assembly; installation; or removal of existing products. Customers must arrange suitable people and equipment to move the goods after delivery.

Disclose gates, narrow roads, stairs, steep driveways, truck restrictions, and other known access limitations before shipment. The nearest-safe-point provision does not remove MonBlari's responsibility for correct delivery or the carrier investigation procedure below.

Visible transit damage and delivery inspection

Before signing, inspect the packaging and, where reasonably possible, the product and number of packages.

1. Photograph the packaging, labels, and visible damage; take video where possible.
2. Clearly record damage or missing packages on the delivery receipt.
3. Refuse delivery if damage is serious.
4. Email service@monblari.com on the delivery date, using the local date at the delivery address, with the order number and evidence.

If the driver will not allow inspection or damage remarks, document that fact, take available photographs, and email MonBlari the same day. Lack of a delivery-receipt remark does not automatically invalidate a claim.

Refusal because of documented serious transit damage is authorized and does not require prior email approval. The customer does not need to accept damaged goods before requesting assistance and will not be charged refusal, re-delivery, return, or handling fees arising from that authorized refusal.

Concealed damage and incorrect items

Damage that could not reasonably be identified during delivery inspection must be reported within 48 consecutive hours after delivery. An incorrect model, color, size, or other discrepancy from the confirmed order must also be reported within 48 hours and before installation, alteration, or use.

Include the order number, product and packaging photographs, labels, and a description of the discrepancy or damage. Retain the goods and packaging pending instructions. If packaging was already damaged or cannot reasonably be retained, tell MonBlari; this alone does not automatically defeat a supported claim.

Do not install, modify, repair, dispose of, or return affected goods without written instructions. Late reports will be assessed using available evidence, carrier findings, and applicable law rather than automatically refused solely for lateness.

Missing goods and disputed delivery

Record missing packages or items at delivery and report them within 48 hours. If tracking says delivered but the shipment was not received, contact MonBlari promptly after discovering the issue, preferably within seven calendar days of the recorded delivery.

MonBlari will investigate with the carrier. Customers must reasonably assist by checking authorized recipients and available delivery photographs or location details. A tracking status of “Delivered” alone does not automatically close a claim. If loss before proper delivery is confirmed, MonBlari will arrange replacement or refund.

If the cause of damage is unclear, MonBlari will assess whether the shipping procedure or Limited Warranty applies. Customers are not required to make a technical diagnosis before contacting us.

Resolutions, costs, and claim progress

For confirmed transit damage, MonBlari will select an appropriate repair, replacement part, reproduction and replacement, or full refund, subject to mandatory consumer rights. A partial refund that requires the customer to retain damaged or non-conforming goods requires the customer's written agreement. Confirmed fulfillment errors will be resolved by replacement or refund selected by MonBlari; confirmed loss by replacement or refund.

MonBlari pays the approved collection, return, parts shipment, replacement, and standard delivery costs necessary for confirmed transit damage, transit loss, or our fulfillment error, including reasonable additional import charges caused by that remedy. This applies to accepted and concealed-damage claims as well as authorized refusals. The Limited Warranty's customer-paid shipping terms do not apply to these shipping cases.

Unapproved repairs, installation, moving services, or expedited services arranged by the customer are not reimbursable unless applicable law requires otherwise.

We will respond within two business days after receiving complete claim information. If carrier investigation, inspection, or further information is needed, we will provide an update every five business days while the claim remains open. Approved repair or replacement arrangements will include an estimated completion date; reproduction will receive a new estimated lead time.

A replacement or full refund normally requires return of the original goods unless MonBlari waives return in writing. The same issue does not entitle the customer to duplicate refunds and replacement goods, without limiting statutory remedies. Authorized returns and refund processing follow the Return & Refund Policy.

Customer-caused failed delivery

The customer is responsible for documented, actual additional charges caused by incorrect or incomplete address or contact details, undisclosed access restrictions, missed appointments, absence of a recipient, delayed acceptance, failure to pay applicable import charges, or unjustified refusal. These may include re-delivery, storage, handling, address correction, and return transportation.

A carrier's failure that is not caused by the customer is not automatically chargeable to the customer. Authorized refusal for serious transit damage is not an unjustified refusal.

If the customer stops responding, MonBlari will send at least two email notices and allow 14 calendar days after the final notice to arrange delivery or a resolution. We may then lawfully arrange return and subsequent handling, with notice as required. This does not automatically forfeit all amounts paid. Any final settlement will account for actual charges, applicable cancellation terms, and mandatory rights; production-loss charges will not be duplicated.

Relationship to other policies and contact

Shipping problems are governed by this Policy; customer-requested cancellations and refund procedures by the Return & Refund Policy; manufacturing and mechanical defects by the Limited Warranty. Shipping-remedy cost exceptions in this Policy take precedence over general warranty-shipping charges for shipping cases.

Contact service@monblari.com with your order number and relevant evidence. Purchases through third-party sellers follow their applicable fulfillment and platform procedures; warranty eligibility is separately governed by the Limited Warranty.

Policy administration and mandatory rights

These policies operate together: the Shipping & Delivery Policy governs shipping claims and their costs; the Return & Refund Policy governs customer-requested cancellation and refund procedures; the Limited Warranty governs manufacturing and mechanical defect coverage and warranty costs. A specific shipping-remedy cost exception takes precedence over a general warranty-shipping term for the same shipping case.

To the extent permitted by applicable law, MonBlari retains final authority to interpret and administer this Policy and to address circumstances not expressly covered. This authority does not permit arbitrary removal of promised rights, retroactive changes to confirmed orders, or exclusion or limitation of mandatory consumer rights.

Mandatory consumer rights take precedence over conflicting policy wording, including rules on cancellation, returns, remedies, costs, and refund deadlines. Express commitments made in product information or order confirmation at purchase will be honored. Future policy revisions apply prospectively and do not reduce existing order rights.