Cancellation clock and valid requests

The clock starts when both successful payment and issuance of the order confirmation email have occurred, using the later timestamp if they differ. Seven calendar days means 168 consecutive hours.

Email service@monblari.com with enough information to identify the order and an explicit request to cancel. The time our email system receives that request fixes the applicable cancellation stage. MonBlari will acknowledge receipt and retain the timestamp. Later processing or a request for supplementary information does not move a clearly identifiable cancellation into a more expensive stage.

A customer requesting free cancellation need not give a reason. Requests after 48 hours require a clear reason for discretionary review.

Within the first 48 hours

A cancellation received no later than 48 hours after the clock starts is eligible for a full refund without fees, for any reason. Production status and administrative processing time do not remove this entitlement.

After 48 hours through 168 hours

A request received more than 48 hours but no later than 168 hours after confirmation requires a clear reason and MonBlari's approval based on production status and committed resources at the request's receipt.

If approved, 20% of the amount actually paid for the cancelled order is retained for materials, labor, and production arrangements; the remaining 80% is refunded. If not approved, the order remains active and production resumes or continues as appropriate.

After 168 hours

Orders normally cannot be cancelled after 168 hours. If production had not begun when the request was received, MonBlari may approve an exceptional cancellation. Approval is not guaranteed. An approved exception carries the same 20% cancellation charge and 80% refund.

A request itself does not cancel an order. MonBlari confirms discretionary cancellations in writing.

Review and production during review

MonBlari will decide a complete cancellation request within two business days. Where essential information is missing, we will identify what is needed promptly.

On receipt of an identifiable cancellation request, MonBlari will, where operationally feasible, pause new production commitments. Work already underway that cannot safely be interrupted may continue. The review uses the production status at receipt; administrative delay alone will not increase the fee or turn an otherwise eligible request into a later-stage request.

No response is not automatic approval of a discretionary cancellation. Timely first-48-hour cancellations remain entitled to a full refund. Business days mean Monday through Friday, excluding applicable public holidays.

Partial cancellations, changes, and the 20% charge

For an approved whole-order cancellation subject to the charge, the basis is the total amount actually paid after discounts, including paid tax and shipping, except where law requires different treatment.

For an approved partial cancellation, the charge is 20% of the actual payment attributable to the cancelled items, including reasonably allocated order discounts, tax, and shipping. Unaffected items are not included in that charge. MonBlari will show the allocation in the refund calculation.

Requests to change dimensions, color, model, configuration, or address require written acceptance. Submitting a change does not implement it or restart the original free-cancellation period. Any agreed price or lead-time change will be confirmed in writing.

The 20% charge applies only to approved customer-requested cancellations within the stated rules. We do not add another materials, labor, or production-loss charge for the same cancellation. Separate documented customer-caused logistics costs may apply under the Shipping & Delivery Policy.

The charge does not apply to approved refunds for fulfillment errors, confirmed transit damage or loss, warranty remedies, MonBlari's inability to fulfill the order, or a mandatory full-refund right.

Remote-area charges and inability to fulfill

If the customer originally provided a complete, accurate address and known access restrictions, but MonBlari first discloses an additional delivery charge after the initial free-cancellation period, the customer may accept that charge or request cancellation of the affected order for a full refund within 48 hours of the notice. This special exception overrides the ordinary cancellation charge and timing rules.

If an additional charge arises from the customer's address change, inaccurate information, or undisclosed known access restrictions, ordinary cancellation rules apply instead.

If MonBlari cannot produce or permanently cannot deliver an order, the unfulfilled portion is refunded in full without a cancellation charge. When applicable law permits cancellation for a dispatch delay, required full-refund rights take precedence. Further procedures appear in the Shipping & Delivery Policy.

Change-of-mind returns and specifications

Except for the cancellation rights above and rights required by law, MonBlari does not accept returns or exchanges because the customer dislikes the product, changes their mind, orders the wrong size or color, no longer needs it, or fails to verify installation, plumbing, measurements, or property access.

Customers should review specifications and agreed drawings before ordering. Natural material variation or normal screen color differences do not automatically constitute a defect, but goods must match the confirmed model, material, specifications, and substantive description. Any manufacturing tolerance must be disclosed in the relevant product information or agreed drawings; this Policy does not create a blanket tolerance.

An item produced to genuinely individual specifications may have different statutory cancellation treatment from a standard-specification item made after purchase. Mandatory local rights remain applicable.

Shipping claims and product-quality claims

Visible transit damage should be recorded at delivery and reported that day; concealed transit damage and incorrect items should be reported within 48 hours. Missing-goods and disputed-delivery procedures, evidence requirements, remedies, and cost allocation appear in the Shipping & Delivery Policy. Late reports are assessed using evidence and applicable law.

Manufacturing and mechanical defects are assessed under the Limited Warranty. MonBlari selects the applicable remedy within that Warranty and mandatory law. Original-order free shipping does not make warranty shipping free.

Mirrors do not receive general coverage for accidental or ordinary breakage. Transit damage follows the Shipping & Delivery Policy; confirmed product-quality issues may be submitted for assessment under the mirror provision of the Limited Warranty.

Where the cause is unclear, contact MonBlari for assessment rather than returning the goods or arranging repairs independently.

Authorized returns and final refund approval

Written authorization to return goods for inspection is not the same as final approval of a refund. Do not ship goods back without written return instructions or use freight-collect or cash-on-delivery services without written approval.

Where return is required, the customer must hand the goods to the designated carrier or cooperate with collection within 14 calendar days after receiving complete return instructions and the applicable label or collection arrangements. Delays caused by MonBlari or its carrier extend that period accordingly. Contact us before the deadline if reasonable compliance is not possible.

Follow the supplied packaging and collection instructions and retain shipment evidence. Do not discard damaged packaging or goods until instructed. Damage already forming the subject of an approved claim is not a reason by itself to reject the return.

MonBlari will inspect received goods within five business days or explain the delay and next step. We will then confirm final refund approval or explain any supported reason why the requested refund does not apply. MonBlari may waive return in writing.

A replacement or full refund normally requires return of the original goods unless waived. A partial refund involving retention of damaged or non-conforming goods requires the customer's written agreement. No duplicate refund and replacement is due for the same loss, subject to statutory remedies.

Refund processing

For cancellations not requiring return, or other refunds for which return is waived, MonBlari will initiate the refund within 14 business days after approval. For a refund requiring return and inspection, this period starts at final refund approval, not preliminary return authorization. Timely free cancellations will not be subjected to a discretionary production review.

Refunds go to the original payment method. After initiation, the bank, card issuer, or payment provider may take additional time to post the funds, potentially up to 30 business days. This estimate does not extend MonBlari's obligations or excuse failure to initiate the refund. If funds have not appeared, contact us for the transaction reference and assistance.

Any shorter mandatory refund deadline overrides these periods and approval steps. Approved warranty, shipping, and incorrect-item refunds use this procedure subject to their specific remedy and applicable law.

Delivery failure, platforms, and contact

Customer-caused failed delivery follows the documented-cost and notice procedures in the Shipping & Delivery Policy. Failure or refusal does not itself cancel the order, but authorized transit-damage refusal carries no refusal penalty. Unresponsive customers will receive at least two notices and 14 calendar days after the final notice to arrange a resolution; there is no automatic forfeiture of all money paid.

For Amazon, Wayfair, and other third-party purchases, cancellation and refund requests follow the seller's and platform's procedures. Eligible warranty claims may separately qualify under MonBlari's Limited Warranty.

Send requests to service@monblari.com with your name, order number, and supporting information. Reasons are required for discretionary cancellation after 48 hours, not for cancellation within the free period.

Policy administration and mandatory rights

These policies operate together: the Shipping & Delivery Policy governs shipping claims and their costs; the Return & Refund Policy governs customer-requested cancellation and refund procedures; the Limited Warranty governs manufacturing and mechanical defect coverage and warranty costs. A specific shipping-remedy cost exception takes precedence over a general warranty-shipping term for the same shipping case.

To the extent permitted by applicable law, MonBlari retains final authority to interpret and administer this Policy and to address circumstances not expressly covered. This authority does not permit arbitrary removal of promised rights, retroactive changes to confirmed orders, or exclusion or limitation of mandatory consumer rights.

Mandatory consumer rights take precedence over conflicting policy wording, including rules on cancellation, returns, remedies, costs, and refund deadlines. Express commitments made in product information or order confirmation at purchase will be honored. Future policy revisions apply prospectively and do not reduce existing order rights.