Important Customer Information
Return & Refund Policy
Clear guidance for made-to-order purchases, delivery claims and approved remedies.
Email service@monblari.com within 48 hours after placing your order for free cancellation and a full refund. After that window, the order is deemed in production.
Policy scope
This policy applies worldwide to direct purchases from monblari.com, subject to mandatory consumer law in your location.
Made-to-order purchases
Every Monblari product is made to order after purchase, including products ordered in the standard sizes, colors and configurations displayed on our website. Before placing your order, please confirm dimensions, site access, plumbing and electrical requirements, installation suitability, and freight delivery access.
Cancellation within 48 hours
To cancel your order at no charge and receive a full refund, email service@monblari.com within 48 hours after the order is placed.
After the 48-hour window
After 48 hours, the order is deemed in production and cannot be cancelled, changed, returned or refunded for non-quality reasons, even if the product has not yet been completed or shipped. We do not accept change-of-mind returns or make discretionary exceptions.
Orders shipped and delivery refusal
Once shipped, an order cannot be cancelled. Customer-attributable interception, redirection, storage and redelivery costs are the customer’s responsibility.
An unauthorized or unjustified refusal of delivery is not a valid return and does not qualify for a refund. An exception applies if Monblari instructs you to refuse a delivery because of apparent serious shipping damage, or if mandatory law requires otherwise.
Delivery inspection and reporting
Inspect your order at delivery. Photograph any damage, note visible damage on the delivery receipt, preserve all packaging, and promptly contact service@monblari.com.
Customer Service will determine the applicable reporting period for visible shipping damage, concealed damage and initial defects based on the carrier, destination and circumstances. Please contact us promptly so we can advise you on the required evidence and next steps.
Approved quality-related remedies
For an approved claim involving shipping damage, a manufacturing defect or a wrong item, Monblari may offer technical support, replacement parts, repair, a replacement, a partial refund or a full refund. Costs are allocated according to the approved Customer Service solution and mandatory local law.
Damage and cost exclusions
Damage caused by installation, handling or modification is excluded. Except where mandatory law requires otherwise, Monblari does not reimburse removal, installation, reinstallation, plumbing, contractor, construction, property, delay, loss-of-use or consequential costs.
Return authorization (RMA)
Do not return any product without written approval and a Return Merchandise Authorization (RMA). A return address is provided only after approval.
Return deadlines and packaging
After RMA approval, arrange the return within 7 calendar days and hand the product to the carrier within 14 calendar days. Authorized returns must use the original packaging, crate, pallet and protective materials, and include all accessories where required. Missing or damaged packaging may lead to deductions for actual packing, crating, repair and handling costs.
Applicable return costs
There is no fixed restocking percentage. Actual packing and crating costs may apply.
Where the customer is responsible, an allowable refund or credit may deduct outbound shipping (including actual shipping embedded in a free-shipping order), return freight, liftgate, white-glove and remote-area fees, interception, customs, storage, redelivery, packaging and repair costs.
Refunds and warranty
Refunds are available only for a valid cancellation within 48 hours, an approved quality-related remedy, or where mandatory law requires. Approved refunds go to the original payment method; bank processing times vary.
Warranty claims are separate from returns. The applicable product warranty and mandatory local law govern warranty coverage.
