A little clarity.
A considered choice.

Check the delivery estimate on the product page for your selected item. Most products are made to order at our overseas factory. If an item is available from our U.S. warehouse, its product page will show the corresponding delivery timeframe. Contact us if you need clarification before ordering.

We send tracking information through our order notifications when it becomes available. Items usually ship together. If an order uses separate tracking numbers, we will add them to your order and send the relevant notifications.

Standard delivery ends at the ground-level exterior entrance or nearest safe, accessible point. Indoor or upstairs carrying, unpacking and installation are not included. Please arrange suitable help and equipment. See the Shipping & Delivery Policy.

Schedule installation after the complete order has arrived and you have inspected it. This allows you to confirm that the items are correct and ready before booking your installer.

Contact us before shipment to discuss your requested dates. Any arrangement depends on payment status and must include agreed storage and dispatch dates. We will confirm the terms before you rely on a hold.

The cancellation clock starts when payment has succeeded and the order confirmation email has been issued, using the later timestamp. Cancellation requests received within the first 48 hours qualify for a full refund. Email service@monblari.com with your order number and a clear request. Later cancellations and order changes are subject to the Return & Refund Policy. Do not assume an order change has been accepted until it is confirmed in writing.

We do not offer personal-preference returns or exchanges, subject to the cancellation provisions and mandatory rights in the Return & Refund Policy. Damage, incorrect goods and qualifying defects follow the relevant claims policies.

Document visible damage at delivery and email us that day. Report concealed damage, incorrect items or shortages within 48 hours of delivery. Keep the goods, packaging and photographs, and follow the Shipping & Delivery Policy for inspection, serious-damage refusal and next steps. Late reports are assessed using evidence and applicable law.

Coverage varies by product, component and use. Consult the Limited Warranty for the applicable periods, conditions and claim procedure. Contact us with your order details and photographs if you need help identifying the appropriate process.

Email service@monblari.com or message us through our social media channels. We usually reply to general inquiries within one business day. Formal claims follow the response times in the relevant policy. Current service hours are shown in the website footer.

We currently do not have a showroom or partner store for in-person viewing. Review the product photographs, line drawings and specifications, and contact us with questions before ordering.

We offer product selection advice, rather than a full interior design service. We do not provide installation, although we may be able to suggest channels for finding an installer. You will need to arrange your own qualified installation team.

Contact us before ordering to discuss the specification. Custom work can involve mold-making costs, which are paid by the customer. We will confirm the details for the proposed order. Personal-preference returns are not accepted for custom products; transit damage, incorrect goods and qualifying defects remain subject to the relevant policies and mandatory rights.

Our standard products are intended for indoor use. If you plan to place a product outdoors or in direct sunlight, contact us before ordering to discuss a custom specification.

Products offered on our U.S. website have matte finishes. Refer to the individual product page for the available material and color of each model.

Samples are available by application to designers, contractors, project purchasers and hospitality clients. The samples themselves are free following approval. International courier costs from China are confirmed during the approval process.

Professional clients can contact us about project pricing, approved material samples and 3D design materials. Tell us about the project, selected products and quantities so we can confirm the support available.