1. Installation Costs

MonBlari does not assume responsibility for installation costs or for any expenses arising from installation‑related issues. Installation services are generally provided and charged by independent third‑party installation companies.

We recommend that customers select qualified and reputable professional installers and confirm all installation charges directly with the service provider prior to installation.

2. Final‑Mile Freight

Due to the special transportation requirements associated with large and heavy products, final‑mile freight charges are not included in the scope of return or after‑sales compensation.

This means that any final‑mile freight incurred for the delivery of oversized products will not be reimbursed in connection with returns, exchanges or after‑sales claims.

Final‑mile freight typically covers the last segment of transportation from the local distribution point to your delivery address, particularly for large or special‑handling items.

3. Credit Card Chargeback Policy

In order to safeguard your consumer rights, we strive to ensure that all transactions are conducted in a secure and transparent manner. If, after payment has been made by credit card or other payment methods, a malicious or unjustified chargeback or dispute is initiated, MonBlari will handle the matter in accordance with the following provisions.

3.1 Chargeback Handling Fee

In the event of a malicious or unjustified chargeback, the buyer shall be responsible for all fees incurred as a result of the chargeback process, including but not limited to refund handling fees, reverse processing fees and related administrative expenses.

Depending on the rules and practices of the relevant bank and payment platform, such fees may amount to up to 30% of the total order value.

3.2 Reinstatement of Payment

If a customer uses a malicious chargeback or unjustified dispute as a means to request a return or refund, MonBlari reserves the right, in accordance with the requirements of the payment platform or issuing bank, to request reinstatement of the original payment.

Where applicable, MonBlari may also charge additional fees in connection with such cases, including but not limited to product inspection fees, logistics costs and other reasonable expenses associated with the investigation and resolution of the matter.