Regions
Where we ship
Currently shipping to the United States & Canada.
Remote areas may incur additional charges at checkout.
Shipping
MonBlari
Shipping & Delivery
Carefully coordinated logistics to match the precision of our craftsmanship. Below is an overview of how your MonBlari pieces travel from our workshop to your bathroom.
Free shipping to U.S. & Canada
In-stock & made-to-order
Duties & taxes included
Processing
Order handling
In-stock: 1–3 business days
Made-to-order: 25–35 business days
Transit
Typical delivery
U.S. domestic: 7–10 business days
Air freight: 7–14 days
Sea freight: 45–60 days
Costs
Duties & taxes
Product prices already include import duties and taxes.
The amount at checkout is the final amount you pay.
1. Shipping Regions & Costs
We currently provide shipping services to customers in the United States and Canada.
- Shipping cost: Free shipping on all orders to eligible addresses.
- Remote areas: Certain remote locations may incur additional freight charges. Any such surcharge is automatically calculated and displayed at checkout.
If you are unsure whether your address is considered a remote area, please check the details at checkout or contact our customer support team.
2. Order Processing Time
We distinguish between in-stock pieces and made-to-order pieces to better align production with your purchase.
In-Stock Orders
1–3 business days
Orders are packed and handed over to the carrier within
1–3 business days.
Made-to-Order Orders
25–35 business days
These items are not kept in stock. Production begins only after the
order is confirmed, and typically requires 25–35 business days.
Note: During peak seasons, holidays, or due to logistics constraints,
processing time may be slightly extended. We will keep you informed if there are any
significant delays.
3. Delivery Timeframes
Once your order has been processed and shipped, the estimated transit time depends on the destination and the shipping method used:
- United States (domestic shipping): Standard delivery typically takes approximately 7–10 business days.
- International Sea Freight: Usually 45–60 days, depending on customs clearance and overall shipping conditions.
- International Air Freight: Usually 7–14 days, typically used for smaller products such as bathroom sinks.
The above timeframes are estimates and may be affected by weather, customs procedures, local delivery conditions, and other factors beyond our control.
4. Customs, Duties & Taxes
All listed product prices include customs duties and import taxes. The amount displayed at checkout is the total amount you will pay for your order.
- No additional duties or import taxes will be collected upon delivery in the supported regions.
- Any local bank or payment processing fees (if applicable) are not controlled by MonBlari and are not included in our product price.
5. Order Tracking
Once your order is shipped, we will email you a tracking number together with a link to the shipping carrier’s website, allowing you to monitor the progress of your shipment at any time.
You may also track your order on our tracking page: Track Your Order.
If your package has not arrived within the expected timeframe after shipment, please contact our customer support team with your order number and tracking details so that we can assist you promptly.
6. Before Delivery & On-Site Inspection
For large or heavy items that require liftgate service, the freight carrier will contact you in advance to schedule an approximate delivery time. Delivery is made on business days (Monday–Friday) and may be delayed during holidays or weekends.
Important: Please do not sign for the delivery before
carefully checking the condition and quantity of the goods. If the shipment is damaged,
clearly note the damage on the delivery receipt and refuse the shipment.
By signing the delivery receipt without any damage remarks, you confirm that the products were received in good condition and in the correct quantity as stated on the document. Any damage not recorded on the delivery receipt—whether minor or major—will be deemed to have occurred after delivery, and MonBlari will not be responsible for compensation.
7. Large & Heavy Items (Liftgate Service)
For items such as bathtubs and other large or heavy products, the carrier will use a liftgate to unload the pallet to ground level.
- The pallet will be placed at the sidewalk near your front door or at the end of your driveway.
- Delivery does not include moving the item indoors, upstairs, or to a specific room, garage, or warehouse.
- Please arrange sufficient assistance on-site to move and position the product.
If you require indoor delivery or additional handling services, please contact us in advance so that we can check feasibility with the carrier and quote the corresponding extra fees.
Our carriers cannot move pallets up steep slopes. For safety reasons, pallet jacks can only be operated on firm, level ground.
8. Address, Access & Delivery Restrictions
- Please ensure that vehicles weighing between 1.7 and 7.5 tons can access your property. Inform us in advance of any access restrictions.
- We are unable to deliver to FPO, APO, or PO Box addresses.
- For large or heavy items, the carrier will contact you before delivery. Please make sure your phone number and shipping address are accurate and that someone is available to receive and sign for the goods.
- Any additional transportation or storage fees arising from unsuccessful delivery attempts due to incorrect address information or inability to contact you will be charged to the customer.
- If you request an address change after the order has been dispatched, the carrier may charge extra service fees, which will be borne by the customer.